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Bugs, bugs, bugs > Server Downtime with No Explanation

Server Downtime with No Explanation

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This Post:
44
326644.1
Date: 3/26/2025 4:01:45 AM
Sertor
III.13
Overall Posts Rated:
164164
Second Team:
Sertor II
Hi,

Yesterday, the game was down for hours, and there has been no official explanation from the developers. This outage affected many players in different ways—some couldn’t bid on auctioned players before deadlines, others missed setting up their lineups for matches.

When a game like this goes offline for so long, at the very least, the players deserve an explanation. On top of that, it would be fair to find a way to mitigate the damage caused. These situations can have a real impact on the experience, and ignoring them isn’t the way to go.

Looking forward to a response.

This Post:
00
326644.2 in reply to 326644.1
Date: 3/26/2025 4:38:00 AM
LjĂłnin
II.3
Overall Posts Rated:
1010
Second Team:
LjĂłnin II
There was made an announcement on discord yesterday, here it is.

Website Unavailable

Dear managers,

We are currently aware that our website is inaccessible due to an issue with our service provider. Please rest assured that we are actively working to contact them in order to better understand the situation.

We will share an update with you as soon as possible.
Thank you for your patience and understanding during this time.

Update 13 hours ago:
We have been informed that the issue should be resolved within a few hours.

Resolved 8 hours ago:
This incident has been resolved.

This Post:
00
326644.3 in reply to 326644.2
Date: 3/26/2025 5:09:53 AM
This Post:
2020
326644.4 in reply to 326644.3
Date: 3/26/2025 5:45:04 AM
VillaCrepusculo C.B.
ACBB
Overall Posts Rated:
129129
Second Team:
Cantera Sabrosa
Not everyone has Discord or wants to join a group server, they should keep doing this kind of announcements here

From: lvess

This Post:
55
326644.8 in reply to 326644.2
Date: 3/26/2025 11:12:49 AM
Delaware 87ers
II.3
Overall Posts Rated:
316316
This is just one more example that the new owners suck and have no respect for their user base. If this is an example of their business practices and ethics, then this game is doomed to fail which is sad.

This Post:
11
326644.9 in reply to 326644.1
Date: 3/26/2025 12:03:19 PM
D.V.A.S.
Serie A
Overall Posts Rated:
643643
Second Team:
Milano Calibro 9
(https://youtu.be/NCtzkaL2t_Y?feature=shared)



Last edited by Bill at 3/26/2025 12:07:29 PM

Bill, trying to become Azerbaijan coach since S51
This Post:
1212
326644.10 in reply to 326644.9
Date: 3/26/2025 12:17:13 PM
Sertor
III.13
Overall Posts Rated:
164164
Second Team:
Sertor II
It's really disappointing that there has been no official explanation about the server outage here on the game's forum. I understand that during the downtime, communication through the game itself wasn't possible, but once the issue was resolved, the least you could do is provide an update here.

Not everyone uses Discord, and no one should be forced to look for answers outside the official game channels. If external platforms are used for communication, they should be an additional option, not the primary source of information. Please show more respect for the community by keeping us informed where it matters most.

From: Azariah

To: MrJ
This Post:
55
326644.11 in reply to 326644.6
Date: 3/26/2025 1:09:10 PM
Mos Eisley Imperials
NBBA
Overall Posts Rated:
231231
To some extent, the outage couldn't be messaged on the BB website or forums during the outage, since the outage was a total Internet service failure at the hosting provider.

I do agree that an after-restoration message in an official in-game channel should have been made, though in fairness service was restored after 3am CET.