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BB USA > is this a good reason for me to be written up?

is this a good reason for me to be written up?

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220908.18 in reply to 220908.1
Date: 6/30/2012 12:22:05 AM
Overall Posts Rated:
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My question would be... how could the customer file a complaint against you when you never approached nor confronted the customer face-to-face (based on your explanation of the situation). If you didn't directly approach the customer, then the complaint couldn't possibly apply solely towards you. Sounds like someone passed the buck.